Terms & Conditions

Fylaki Bags Website Disclaimer

Services provided by the website

This website is created by the FYLAKI BAGS Company in order to provide immediate information on the produced items through remote online ordering as well as by enabling visitors’ interactive communication with the Company through comments and the expression of their preference on selected items, by utilizing social network services. This webpage disclaimer consists of binding corporate rules, which the Company upholds and imposes while providing users with the following information society services. These conditions are perfectly compatible with the current European and Greek law and non compliance of the webpage users or third parties to these conditions implies the Company’s right to remove any liability towards affected natural or legal persons, while users recognize the Company’s right to alter the provisions of these terms as far as they are not related to its legally binding obligations and they don’t affect finite situations. The visitor of this website acknowledges that he/she has read these terms, agrees with them and assumes the obligation to comply, both in terms of the contract drawn up with their acceptance as well as in terms of his general obligation to obey the law.

Fylaki Bags reserves the right to amend or renew the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.

Access, Navigation and Interaction to the website

The visitor of the website holds a non-exclusive, non-transferable, personal limited right to access, use and navigate our web pages and its published content. The right of access does not involve entering aspects of the website covered by the communications secrecy, such as source codes or any other data on the website, non accessible by the usual navigation process (browsing). This permit is not a transfer title of the website or its components and requires compliance with these terms, especially those concerning the Company’s intellectual property. This permit is not binding for the company as far as the proper use of social networking sites owned by other companies and applications posted on the site are concerned.

The website’s visitor, by submitting his e-mail address, is given the possibility of receiving Company newsletters via e-mail. If no longer interested in receiving those Newsletters, he can state his wish in order to stop receiving them.

Orders – e-shop service

The website’s visitor, given that he has the legal capacity, according to the Greek Civil Code orderings, has the option to order the available for distance selling products presented on the website according to the terms and the ordering procedure, presented in other sections.

Contacting the Company

The website’s visitor can contact the Company via e-mail by following the relevant application found on the “Contact Us” page and by filling in the special Contact form.

Information Society Service Provider

The Company is an information society service provider in that it owns the Domain Name and the webpage fylakibags.com.

This capacity is subject to the terms of use of other information society service providers, such as social network service applications used on the website which are governed by the respective terms of use of these companies.

Being obliged to provide general information, according to the article 4 of the P.D. 131/2003, the provider informs that:

-the full trade name is Fylaki Handmade Bags
-the geographic address at which the provider is located is: Raches, 83301, Ikaria, Greece
-its contact details are info@fylakibags.com

Product orders and customer protection

Conditions for valid orders

The website’s visitor can place a valid order given that he has the legal capacity according to the Greek Civil Code orderings, i.e. given that he has reached eighteen years of age and that he is not subject to judicial support to the sales contract. Orders may also be placed by representatives of legal persons. The company reserves the right to claim orders from the supervisor or guardian of persons with no legal capacity.

In order to place an order the following are required:

-completing the relevant form by providing all information necessary in order to conclude the sales contract,
-the unconditional acceptance of the sales contract’s terms, for the sold item, the quantity, the price including taxes and other expenses, the actual transaction, the time and place for the courier delivery,
-the unconditional acceptance of these terms of use, which constitute an integral part of the drawn up contract.

The payment method is selected by the interested party and includes the possibility of using a credit card, the PayPal system, payment on a given account, or payment on delivery. Only those credit cards that appear as selected on the website’s ordering system may be accepted.

An order constitutes a distance sales contract, subject to the relevant legislation. Through the website, prior to the completion of the order, prior to the completion and submission of the relevant form, the consumer is informed by the Company on:
– the identity and address of the supplier
– the essential characteristics of the product,
– the price, the quantity and the transfer fees as well as the VAT, if this is not included in the price
– the method of payment, delivery and order execution
– the duration of the order or the price,

By sending the order form, the consumer receives an electronic copy of his order, which he can save and where all the above mentioned information is featured as well as:
– the trade name and address
– the method of payment,
– information concerning after sales service and existing commercial guarantees

Payment Options

Returns Policy – Consumer’s right

Replacing an item. The consumer has the right to ask for the replacement of a product if the item he received was defective or doesn’t correspond to the item ordered. For an item replacement, in the case it was defective or different from that ordered one the consumer should contact the company the same day and return it on 7 days of the delivery. It is necessary that the items are in the same condition they were received in and that the consumer has the invoice or sales receipt. We recommend very careful control upon receipt in order to avoid any receipt of defective products or products not ordered.

In any case, the maximum timeframe for returning an item on order to submit a replacement request cannot extend beyond fourteen (14) calendar days from receipt. Before any return, we recommend contacting our company. The conditions for carrying out the replacement of a defective product or a product other than the one ordered are the following:

(a) Contact the company within 24 hours from receipt in order to point out the problem using the telephone number found on the “Contact Us” section of our website or by using the e-mail info@fylakibags.com

(b) Send an email at info@fylakibags.com, strictly within a period of 14 days, stating the request for replacement.
(c) In the case of a product other than that ordered, it should not be used and it should be kept in the packaging in the condition in which it was received. The delivery of the new product will take place over a time period equal to the time of dispatch of the original item.

Intellectual property rights

Rights on names, domain names and trademarks

The names, trademarks and domain names to which the website is posted, constitute the Company’s assets. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning the use of the aforementioned assets.

Rights on intellectual property

All graphic designs, programms of intellectual property, texts, icons designs of our products, original photographs as well as the layout of the entire website is an asset of the Company. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator of the relevant conditions concerning the use of the aforementioned assets.

Rights of intellectual property over the database

The repetitive and systematic export and/or reuse of insubstantial parts of the database content affecting the normal operation of the company, is also banned. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning the right over the database.

Applicable law

For any dispute arising from the use of services or for any other reason between the user and the Company, the Greek Law is applicable and the Courts of Athens are responsible.

For any dispute arising from these terms of use between the user and the Company, the first, prior to initiating any legal action, is required to contact the company within 15 days after the occurrence of the events. Failure to meet this condition constitutes the violation of a substantial contractual term concluded between the user/subscriber and the Company.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us info@fylakibags.com